If Silverlight has not yet been installed, follow these steps to install the plug-in: (This situation would have to be addressed by the Web site's support team, as the decision on what version of Silverlight to use is made by the Web site designers.) You do not have the plug-in installed If you are using a PowerPC, the site recognizes this and that only version 1 can be installed.
You are directed to the Silverlight site. If the system does not, you are prompted to upgrade. If a site requires version 3, it recognizes whether your system meets the requirement. The most common cause of this issue is that the Web site is using Silverlight 3 for its content. Your system has an earlier version of the plug-in and does not meet the Web site's requirements Now we can address the individual causes and resolutions. But we recommended that you run the latest version so that you can access Web sites that use the newest features and take advantage of the most recent product improvements. If you have an Intel Processor, all versions of Silverlight are supported. xxx and your processor type is a PowerPC, you have the correct version of the plug-in installed. If the version number that is displayed is 1.0. Note the version number that is displayed. To determine the version, click to select the file. Is there a file that is named ugin? If this file exists, the plug-in is installed. Note the processor type, speed, RAM, and operating system information, as some Web sites have specific requirements to view their content.ĭouble-click the hard drive icon on the desktop. On the Apple menu, select About this Mac.
The browser is set to "Run using Rosetta," which will cause the computer to be identified incorrectly as a PowerPC-based Mac.īefore you determine how to address the issue, you should assess the current environment in which the software is running. Your system has an earlier version of the plug-in and does not meet the requirements for the plug-in that the site is using. This behavior can occur for several reasons: When you try to access a Web site that requires Silverlight to display the content, you receive an error message that states that you have to install Silverlight. If this really is not the correct place to report a Microsoft Silverlight plugin software bug, then I hope someone will please tell me where the correct place to report it is.Silverlight for Mac is not being recognized or you are continually prompted to install Symptoms Unfortunately, does not have an entry for Silverlight, so it is not possible to report a Silverlight bug on. That this is the correct place to report a Silverlight bug, but your suggestion indicates that those statements might be false and that this is might not be the correct place to report a Silverlight bug. The suggestion to use is interesting, because this forum here is named "Report a Silverlight Bug" and is described "Found a bug in Silverlight? Use this forum to describe the bug", statements which indicate Since Apple did not write the Microsoft Silverlight plugin software, contacting Apple cannot help.
Actually, the issue is related to the Microsoft Silverlight plugin software running on Mac OS X, it is not related to Mac OS X iteslf.
I also noticed this problem with Microsoft Silverlight 4 plugin for Mac OS X currently it is on 4.0. Apparently, the way to recover the disk space is to delete the entire PlayReady folder. And "diff" indicates that the contents of all the files are identical, so there is no The key files are 3.4 MB in size, so for example, one year of one Silverlight PlayReady viewing session per day (e.g., Netflix) would consume 1 GB of disk. Here is an "ls of the directory after deleting and performing a number of viewing 1 user admin 3430024 Oct 3 00:37 MSPRindiv01.keyĬom.apple.quarantine 1 user admin 3430024 Oct 3 12:07 MSPRindiv01.key_-vtzht94MF3grU-2YO8YwQĬom.apple.quarantine 1 user admin 3430024 Oct 3 00:37 MSPRindiv01.key_4vZKroVb3e9ukuF3z1a+9gĬom.apple.quarantine 1 user admin 3430024 Oct 3 11:57 MSPRindiv01.key_8WwulRMSnHx+FYyZC0UM9wĬom.apple.quarantine 1 user admin 3430024 Oct 3 12:06 MSPRindiv01.key_W4OFMWmxMZV83iiRlSWnIgĬom.apple.quarantine 1 user admin 3430024 Oct 3 11:51 MSPRindiv01.key_i5ZVHV2DlYtDjugA3weFngĬom.apple.quarantine 1 user admin 3430024 Oct 3 12:01 MSPRindiv01.key_pbU0qU2wgBJs0wWvncoGhw Support/Microsoft/PlayReady/.Cache/ with a different name. On at least Mac OS X 10.6.8, every instance of the Microsoft Silverlight plug-in process (e.g., "Silverlight (Safari Internet plug-in)" and "Firefox Plugin Process (Silverlight Plug-In)") creates a new copy of the same key file in /Library/Application\